Chicago Hotels

The Willows Hotel | Hotel in Chicago

8.0 (529 Reviews) Free WiFi Private bathroom Non smoking rooms Bathtub Air conditioning Minibar
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Hotel for 4 Guests in Chicago

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555 West Surf, Lakeview, Chicago, IL 60657 , United States

Amenities

  • Wine/Champagne
  • Snack bar
  • Air conditioning
  • Smoke-free property
  • Heating
  • Elevator
  • Non-smoking rooms
  • Movie nights

Facility Overview

Internet

  • Internet

General

  • Air conditioning
  • Smoke-free property
  • Heating
  • Elevator
  • Non-smoking rooms

Activities

  • Movie nights
  • Stand-up comedy
  • Bar crawls
  • Golf course (within 2 miles)

Food & Drink

  • Wine/Champagne
  • Snack bar

Services

  • Daily housekeeping
  • Concierge
  • Baggage storage
  • Fax/Photocopying
  • 24-hour front desk

Safety & Security

  • Smoke alarms
  • Safe

Health & Safety

  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities

Physical Distancing

  • Physical distancing rules followed
  • Cashless payment available

Cleaning & Disinfection

  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus

Food & Drink Safety

  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas

Policies

  • Check-in Check-in from 3:00 PM. The minimum age for check-in is 21
  • Check-out Check-out before 11:00 AM.
  • Pet Policy Pets are not allowed.
  • Payment Policy Credit card and photo ID may be required at check-in.
  • Other Policy Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
  • Other Policy In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
  • Other Policy Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).
  • Other Policy Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
  • Other Policy Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).
  • Other Policy A damage deposit of US$100 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Reviews

Review scores

8.0 /10 · 529 reviews

Value for money 7.8

Location 9.2

Staff 8.6

Cleanliness 8.2

Comfort 8.4

Overall 8.0

Guest reviews

  • Patricia Verified guest review

    Positive My son lived nearby and we were able to walk to his condo from the hotel. The beds were very comfortable.

  • Elizabeth Verified guest review

    Positive The staff were all very nice and attentive. The location is great! Because I was on the top floor, it was quite quiet.

  • Ainaz Verified guest review

    Positive The location was good and it was clean. The house keepers were so nice and gave us clean sheets and towels every day per our request. Wifi is included.

Room Arrangement

Room Type Room details Number of guests

Deluxe Queen Room with Two Queen Beds

×2 queen beds

Room Size: 26 m²

x 4

Executive King Room

×1 king bed

Room Size: 27 m²

x 2

Standard Queen Room

×1 queen bed

Room Size: 16 m²

x 2

Small Queen

×1 queen bed

Room Size: 13 m²

x 2

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