Xenses Park Hotels

Terasu Riviera Maya Hotel & Spa, en Xcaret | Hotel in Xenses Park

9.0 (266 Reviews) Breakfast Free parking Outdoor swimming pool Restaurant Airport shuttle Spa
a resort with a swimming pool and a building at Terasu Riviera Maya Hotel & Spa, en Xcaret in Playa del Carmen
a swimming pool with benches next to a resort at Terasu Riviera Maya Hotel & Spa, en Xcaret in Playa del Carmen a swimming pool in front of a house at Terasu Riviera Maya Hotel & Spa, en Xcaret in Playa del Carmen a swimming pool in the middle of a resort at Terasu Riviera Maya Hotel & Spa, en Xcaret in Playa del Carmen a woman in a bikini with a flower on her head at Terasu Riviera Maya Hotel & Spa, en Xcaret in Playa del Carmen

Hotel for 2 Guests in Xenses Park

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KM 283 acceso 1 Xcaret Fraccionamiento 1, lote 3, Rancho Viejo Xcaret, 77720 Playa del Carmen, Mexico

Amenities

  • Restaurant
  • Air conditioning
  • Family rooms
  • Non-smoking rooms
  • Bicycle rental
  • Cycling
  • Daily housekeeping
  • Private check-in/out

Facility Overview

Internet

  • Internet

General

  • Air conditioning
  • Family rooms
  • Non-smoking rooms

Outdoors

  • Outdoor furniture
  • Garden

Activities

  • Bicycle rental
  • Cycling

Wellness

  • Outdoor swimming pool
  • Yoga classes
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
  • Massage
  • Spa

Food & Drink

  • Restaurant

Front Desk Services

  • Invoice provided

Services

  • Daily housekeeping
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • Airport shuttle
  • Airport pickup
  • Airport drop-off

Safety & Security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Safe

Health & Safety

  • Access to healthcare professionals
  • First aid kits available
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities

Physical Distancing

  • Mobile app for room service
  • Physical distancing rules followed
  • Cashless payment available

Cleaning & Disinfection

  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Property cleaned by professional cleaning companies
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus

Policies

  • Check-in Check-in from 3:00 PM to 11:30 PM. There's no age requirement for check-in
  • Check-out Check-out before 12:00 PM.
  • Pet Policy Pets are not allowed.
  • Payment Policy Credit card and photo ID may be required at check-in.
  • Other Policy You need to let the property know what time you'll be arriving in advance.
  • Other Policy Quiet hours are between 21:00 and 06:00.
  • Other Policy Parties/events are not allowed
  • Other Policy Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
  • Other Policy Please inform Terasu Riviera Maya Hotel & Spa, en Xcaret of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
  • Other Policy In the event of an early departure, the property will charge you the full amount for your stay.

Reviews

Review scores

9.0 /10 · 266 reviews

Value for money 8.7

Location 8.6

Staff 9.7

Cleanliness 9.2

Comfort 9.2

Overall 9.0

Guest reviews

  • Anna Verified guest review

    Positive Amazing Hidden Gem. The staff is Excellent and Helpful. Hidden in the Jungle. Monkeys are a part of the experience.

  • Ian Verified guest review

    Positive We stayed here after dining at Restaurante Ha' in the Hotel Xcaret. It was a 10 minute, MX$400 taxi ride from Xcaret. The hotel is in a small area carved out of the jungle. There are not many rooms. They are comfortable and, most importantly, very quiet. There is a nice pool but a bit too cool in February. The staff are very helpful and friendly. The colony

  • Shannon Verified guest review

    Positive Staff was so willing to help us enjoy interactions with the monkeys. We were loaded up with bananas and advise. Monkeys were a full time entertainment. We highly recommend this hotel and plan to return next year. Very close to Playa del Carmen and easy access from 307.

Room Arrangement

Room Type Room details Number of guests

Deluxe Queen Room

×1 queen bed

Room Size: 27 m²

x 2

Standard King Room

×1 king bed

Room Size: 29 m²

x 2

Deluxe King Room

×1 king bed

Room Size: 29 m²

x 2

Standard Double Suite

Bedroom ×1 double bed

Living room ×1 double bed

Room Size: 62 m²

x 4

Deluxe King Suite

Bedroom ×1 king bed

Living room ×1 king bed

Room Size: 46 m²

x 4

FAQ's

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